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Delivery, Returns & Exchanges

At Lulusar, we want you to love what you wear. If something isn’t right, here’s how we handle returns, exchanges, and refunds:

1. Exchanges (Within Pakistan)

  • - Eligibility: Exchanges are allowed once per order and must be requested within 7 days of delivery.
  • - Condition: Items must be unworn, unwashed, unaltered, and with original tags attached.
  • - Process: Customers are responsible for sending the item back to the address provided by Lulusar.
  • - Non-Exchangeable: Sale items are not eligible for exchange.

2. Returns & Refunds (Within Pakistan)

  • - Defective or Incorrect Items:
  • • Must be reported within 7 days of delivery.
  • • Clear photos/videos should be shared via WhatsApp at +92 304 111 8331.
  • • Returned items must meet eligibility (tags, unused condition).
  • - Wrong or Missing Items:
  • • Must be reported within 24 hours of delivery with order details and proof.
  • - Refund Method:
  • • Refunds are not issued in cash.
  • • Customers receive a store credit (voucher code), redeemable on the Lulusar website.
  • • COD orders are not eligible for monetary refunds, even if defective. Store credit will be provided.
Shipping Fees: These are non-refundable and remain the customer’s responsibility.

2. Returns & Refunds (Within Pakistan)

  • - Exchanges: Not applicable on international orders.
  • - Defective or Incorrect Items: Customers should report the issue with photos/videos. In most cases, the defective product does not need to be returned.
  • - Refund Method: A store credit or a refund (determined at Lulusar’s discretion) will be issued.
  • - Duties & Shipping Fees: These are non-refundable and remain the customer’s responsibility.